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CIAA - Customer Intelligence & Analytics APP
CIAA creates a strong digital ecosystem in which consumers can easily connect with brands to manage their assets and receive post-sales service support. CIAA is an integrated, innovative digital solution, that provides a completely personalized user experience for end consumers.​
With the help of CIAA, brands can also monitor the overall performance of their service partners and ensure a higher level of consumer satisfaction. This will help boost the operational efficiency of the brands and service partners while preventing any kind of revenue leakage as they provide their services to their customers in a transparent manner.
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RIAA - Retail Intelligence & Analytics APP
MAST Consulting’s one stop shop for training, technology, and tools, aimed at empowering retail employees, whose performance and productivity are inextricably tied to brands’ customer experience and bottom lines.​
The comprehensive features of the RIAA solution suite include, but are not limited to: ​
- FIELD Management, which optimizes all retail field functions;
- Market Intel, which captures daily activities, customer feedback, allows employees to transmit information, etc.; ​
- Task Manager engine to assign and manage duties, set targets, and get reports; ​
- SUPPLIER Management to manage inventory, instantly communicate with suppliers, place orders, etc.; ​
- Web Analytics to collect data and leverage employees’ direct experience to optimize routes, routine functions, etc.; and ​
Media+ to instantly share and manage files and content.
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