We need to talk about empowering retail’s real heroes: Frontline staff American author Seth Godin once gave an interesting take on retail: “People do not
The construction industry contributes 6% of the global GDP(1); and with accelerating urbanization, this share is set to rise further. For such a critical economic sector,
According to Bob Thompson, Founder and Editor-in-Chief of CustomerThink.com, less than a third of all CX initiatives end up being successful(1) in terms of tangible benefits.
In a few hours, after the latest Facebook outage, CEO Mark Zuckerberg lost about $7 billion(1)! With Facebook not issuing an official announcement on the
In 2015, addressing the Women in the World conference, Amy Pascal, former Head of Sony Pictures, had this to say: “There was this horrible moment
The quality of healthcare available to patients is one of the most fundamental measures of how developed a society is, and with good reason. It’s
“How do you define customer experience (CX)?” This question has elicited different answers over the course of the past decade. However, lately, following the COVID-19
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