We need to talk about empowering retail’s real heroes: Frontline staff
American author Seth Godin once gave an interesting take on retail: “People do not buy goods and services; they buy […]
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Construction will drive Socio-Economic positives through Digitalization
The construction industry contributes 6% of the global GDP(1); and with accelerating urbanization, this share is set to rise further. For
Employee empowerment is the gateway to great retail CX
According to Bob Thompson, Founder and Editor-in-Chief of CustomerThink.com, less than a third of all CX initiatives end up being successful(1)
Increasing cyberattacks and data breaches call for greater compliance with international standards
In a few hours, after the latest Facebook outage, CEO Mark Zuckerberg lost about $7 billion(1)! With Facebook not issuing an
Foolproof or flawed: Where does your security posture stand?
In 2015, addressing the Women in the World conference, Amy Pascal, former Head of Sony Pictures, had this to say:
The Digitalization of Healthcare: Enhancing a critical service with tech-led innovation
The quality of healthcare available to patients is one of the most fundamental measures of how developed a society is,
Leading the right organizational CX transformation
“How do you define customer experience (CX)?” This question has elicited different answers over the course of the past decade.